Privacy Policy

This Policy covers information we collect through the website, account signup, bill upload, electronic signatures and consents, Smart Meter Texas authorization, plan comparison, checkout handoff, email, and related support. It does not control how a Retail Electric Provider (REP), Smart Meter Texas (SMT), ComparePower, Payless Power, or another checkout host uses information after you leave WattChoice or after they collect it on their own sites.

Controller: PMV 2, LLC d/b/a Watt Choice. Mail: 2368a Rice Blvd, #242, Houston, Texas 77005. D-U-N-S: 10-700-2209. Privacy and support requests: support@watchchoice.net.

Depending on how you use the Services, we may collect the following categories and data points.

We collect information in three ways.

We use personal information to operate and improve the Services, including to:

• Create and maintain your account (Watt user ID, name, email, phone, language, signup date, and signup source).
• Authenticate you, manage sessions, prevent fraud, and keep security and audit logs.
• Extract bill details and record the last bill upload date.
• Analyze usage patterns, including SMT history and average monthly kWh.
• Calculate rate comparisons using your plan name, contract term, contract start and end, rate, billed rate, and ETF.
• Process electronic LOAs and SMT authorizations, and track SMT authorization expiry.
• Facilitate a switch or enrollment and store confirmation or order IDs.
• Send transactional email (verification, SMT-related notices, and service messages) and record delivery receipts.
• Comply with law, respond to Public Utility Commission of Texas (PUCT) or other regulatory requests, and establish, exercise, or defend legal claims.

We share information with the following categories of recipients when needed to provide the Services or as required by law.

WattChoice does not sell personal energy or usage data to third-party data brokers. We do not share that data with marketers for their independent advertising, and we do not use it to run third-party ads. We may receive a commission from a REP or its marketing partner if you enroll through an attributed path, as described in the Terms and Conditions. That compensation is for a facilitated switch, not a sale of your data to a data broker.

We use a locale cookie to remember whether you view the site in English or Spanish. In production we may also use strictly necessary cookies or similar storage for session management, security, and fraud prevention. You can control cookies in your browser. Disabling cookies may limit language persistence or login features.

We use TLS to encrypt information in transit and AES-256 encryption for data at rest via AWS. Passwords are stored strictly in hashed form and never in plaintext. No method of transmission or storage is completely secure. You are responsible for keeping your credentials confidential.

We retain information only as long as needed for the purposes in this Policy, unless a longer period is required by law, dispute, or audit. Unless we tell you otherwise, we apply these timelines:

When retention ends, we delete or de-identify the information, except where backup or legal-hold copies must persist for a limited additional period.

You may request that we update your first name, last name, email, phone, addresses, or language preference, or that we correct account information, by emailing support@watchchoice.net.

You may request deletion of your account and personal information. We will honor the request except where we must retain records for law, security, LOA or consent proof, enrollment disputes, or the retention periods above. Deletion of WattChoice records does not delete your retail account with a REP or SMT’s own records.

You may revoke your LOA and SMT authorization at any time by emailing support@watchchoice.net or using an in-product control if available. Revoking SMT access or allowing SMT authorization to expire disables usage-based comparison that depends on interval history until you authorize again. Bill-upload comparison may still be available if you provide a bill.

To the extent the Texas Data Privacy and Security Act or other law gives you rights to access, correct, delete, or obtain a copy of personal data, or to appeal a refusal, you may exercise those rights through support@watchchoice.net. We will not discriminate against you for exercising a privacy right.

The Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe we have collected such information, contact support@watchchoice.net and we will delete it.

We may update this Policy from time to time. We will post the revised Policy on the Services and change the effective date. For material changes, we may also notify you by email or in-product notice. The updated Policy applies to information we already hold, except where applicable law requires otherwise.

Privacy requests, legal notices, and support: support@watchchoice.net. Mail: PMV 2, LLC, 2368a Rice Blvd, #242, Houston, Texas 77005. D-U-N-S: 10-700-2209.

If you have an unresolved privacy concern, you may also contact the Public Utility Commission of Texas regarding retail electric issues, or other regulators as applicable, without waiving any right to contact us first.